Shipping policy

1. Order Processing

All orders are processed within [1–5 business days] after payment is received.

  • Orders are not processed on weekends or public holidays.
  • During high-demand periods (e.g., drops, sales), processing times may be longer.

Once your order has been shipped, you will receive a confirmation email with tracking details.

2. Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location.

Estimated delivery times:

  • Local (South Africa): [2–5 business days]
  • International: [5–15 business days]

Please note these are estimates and may vary depending on the courier and destination.

3. Delays

We are not responsible for shipping delays caused by:

  • Courier issues
  • Customs clearance
  • Incorrect shipping information provided by the customer
  • High-volume periods (e.g., limited drops)

4. International Shipping & Customs

  • International orders may be subject to customs duties, taxes, or import fees.
  • These charges are the responsibility of the customer.
  • We are not responsible for delays caused by customs.

5. Tracking Orders

Once your order ships, you will receive a tracking number via email.
Please allow up to 24–48 hours for tracking information to update.

6. Lost or Stolen Packages

  • We are not responsible for lost or stolen packages once they have been marked as delivered.
  • If your package is lost in transit, please contact us at [keananoppeman.studios@gmail.com], and we will assist you in filing a claim with the courier.

7. Incorrect Shipping Information

  • Customers are responsible for providing accurate shipping details.
  • If an order is returned due to incorrect information, the customer will be responsible for re-shipping costs.

8. Split Shipments

In some cases, orders may be shipped separately depending on product availability.

9. Pre-Orders & Limited Drops

  • Items marked as pre-order will have specific shipping timelines listed on the product page.
  • If your order contains both in-stock and pre-order items, the entire order may be shipped together once all items are available.

10. Contact Us

If you have any questions about shipping, please contact:
Email: [keananoppeman.studios@gmail.com]